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	<title>ECommerce Basics &#187; Customer Service</title>
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	<description>Basics of ECommerce</description>
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		<title>Online Chat Effectiveness For ECommerce And Your Online Store</title>
		<link>http://www.basicsofecommerce.com/online-chat-effectiveness-for-ecommerce-and-your-online-store/</link>
		<comments>http://www.basicsofecommerce.com/online-chat-effectiveness-for-ecommerce-and-your-online-store/#comments</comments>
		<pubDate>Fri, 07 May 2010 14:20:00 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[Online Chat]]></category>

		<guid isPermaLink="false">http://www.basicsofecommerce.com/?p=1244</guid>
		<description><![CDATA[As many of you know, I am not a big fan of online stores initiating online chat sessions, but I thought I would pass along bits and pieces of an interesting article I read on the subject. The full article can be read at Internet Retailer&#8217;s website.  Here are some of the interesting facts of [...]]]></description>
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		<title>Going Beyond Your Customer&#8217;s Needs:  Do You Do Anything Special In Your Online Business To Win Customers For Life</title>
		<link>http://www.basicsofecommerce.com/going-beyond-your-customers-needs-do-you-do-anything-special-in-your-online-business-to-win-customers-for-life/</link>
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		<pubDate>Thu, 29 Apr 2010 17:44:01 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[online store]]></category>
		<category><![CDATA[Order Fulfillment]]></category>
		<category><![CDATA[Order Procesing]]></category>
		<category><![CDATA[repeat customers]]></category>

		<guid isPermaLink="false">http://www.basicsofecommerce.com/?p=1239</guid>
		<description><![CDATA[Winning customers for life.  As an online retail business owner, the one thing I long to hear is the &#8220;I&#8217;ll be back again&#8221; statement  customers make after purchasing from my online store.  And then seeing them make follow up sales?  That is when you know you are are doing something right.  
Anybody can process and ship [...]]]></description>
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		<title>Increase Return On Investment (ROI) By Increasing Customer Loyalty</title>
		<link>http://www.basicsofecommerce.com/increase-return-on-investment-roi-by-increasing-customer-loyalty/</link>
		<comments>http://www.basicsofecommerce.com/increase-return-on-investment-roi-by-increasing-customer-loyalty/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 21:46:12 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Aquisition]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[customer retention]]></category>

		<guid isPermaLink="false">http://www.basicsofecommerce.com/?p=1153</guid>
		<description><![CDATA[Everyone knows that increasing customer loyalty pays off with repeated sales.  Working on methods to increase customer loyalty will increase your revenue and profits, but it can also lower costs.  One of the best ways to increase customer loyalty is to be consistent when delivering best of class customer service and fast delivery. [...]]]></description>
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		<title>One Tough Customer:  How To Effectively Deal With Customer Complaints</title>
		<link>http://www.basicsofecommerce.com/one-tough-customer-how-to-effectively-deal-with-customer-complaints/</link>
		<comments>http://www.basicsofecommerce.com/one-tough-customer-how-to-effectively-deal-with-customer-complaints/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 12:19:55 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Complaints]]></category>

		<guid isPermaLink="false">http://www.basicsofecommerce.com/?p=1041</guid>
		<description><![CDATA[At some point, even the savviest entrepreneur (with top notch customer service) must face The Difficult Customer.  It’s inevitable and never an easy situation to deal with, but there are ways to make it go smoothly.  Knowing what those ways are and how to use them only serves to benefit your business.
Depending on [...]]]></description>
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		<title>Establishing A Return Policy And A Process For Handling Returns</title>
		<link>http://www.basicsofecommerce.com/establishing-a-return-policy-and-a-process-for-handling-returns/</link>
		<comments>http://www.basicsofecommerce.com/establishing-a-return-policy-and-a-process-for-handling-returns/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 22:21:47 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Returns]]></category>
		<category><![CDATA[Refunds]]></category>
		<category><![CDATA[Return Policy]]></category>

		<guid isPermaLink="false">http://www.basicsofecommerce.com/?p=998</guid>
		<description><![CDATA[There are many things that can cause setbacks with a purchase transaction.  While not pleasant, returns are something all companies (especially those that handle physical goods) must deal with at some point.  Here are some tips for making the most of dealing with returns and exchanges.
Your Return Policy
First and foremost, the thing to [...]]]></description>
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