Archive for Customer Service
There are many things that can cause setbacks with a purchase transaction. While not pleasant, returns are something all companies (especially those that handle physical goods) must deal with at some point. Here are some tips for making the most of dealing with returns and exchanges.
Your Return Policy
First and foremost, the thing to do here is set a policy, if you haven’t already. Stating upfront what your terms are for handling returns and exchanges lets customers know where you stand and can help prevent chargebacks. Some important steps are: Read more... (790 words, estimated 3:10 mins reading time)
Have you done anything lately that “earned you the right” to have your ecommerce business talked about by your customers? Are they spreading the word for you? Have you done anything lately that was “spectacular” and makes your online store not only the first place that your customer goes to buy, but the only place they go? You can decide right now, whether you want to be average, or you want to be exceptional and live by the fruits of repeat business and “word of mouth” marketing. To do that, you have to decide right now to change the way you do business and stop following the same “business as usual” approach that the majority of online businesses take. You need to be different. Read more... (615 words, estimated 2:28 mins reading time)
Earlier this week, I talked about Product Returns: The Top Six Reasons For Online Returns. Today I wanted to continue where I left off and share some additional information that came from the Supply Chain Consortium’s Distribution Center Operations Report:
- More than half the survey respondants request feedback from customers on their return process and most do not feel good about what they learned.
- Less than half of the companies surveyed required preapproval for a return Read more... (172 words, estimated 41 secs reading time)
One of the things that every online merchant must accept as part of doing business online, is handling returns. And… Internet sales have a higher percentage of returns than traditional stores.
Here are the top six reasons customers return merchandise according to a report by the Supply Chain Consortium’s distribution center operations report:
1. The customer ordered the incorrect product or size.
2. The customer decided that the product is no longer needed or wanted. Read more... (529 words, estimated 2:07 mins reading time)
