Archive for Online Retailing Trends
Today, I was out on Internet Retailer’s website and noticed they have put up an “ECommerce Trends” tab where you can look at some of the latest ecommerce trends as compiled by Internet Retailer. In fact, its been a few weeks since I have been out to their site, and I noticed that they have completely redesigned their site. There is a lot more free and useful information available. If you get some time, check it out. Some of the information is useful or at least interesting.
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Good news for e-commerce sales and a nice trend! We’ve been saying it for some time. Now is one of the best times to start or expand your online store.
The U.S. Commerce Department reported today that e-commerce sales grew 14.3% in the first quarter, following the fourth’s quarter 14.6% gain. It was the first time since the first quarter of 2008 that e-commerce sales grew by more than 10% year over year for two quarters in a row. Read more... (100 words, estimated 24 secs reading time)
I wish this wasn’t the case, but it appears that Internet Retailing is in the top 5 when it comes to complaints to the Better Business Bureau. Cell phone companies, banks, automakers, and cable companies also made the list. (But to be fair, think of the higher number of transactions per capita each year in all these industries so obviously there should be a higher number of complaints)
Consumer complaints to the BBB rose 9.7% in 2009 — up to almost 1 million complaints overall. Read more... (138 words, estimated 33 secs reading time)
Here is a quick blurb from website magazine today article: “Survey Says: Customer Service a Costly Afterthought“. Check out the article for the details, but here is a highlight:
Online consumers are willing to pay nearly 11 percent more for e-commerce items if it means the highest level of customer service is included in the process, according to an Ovum survey commissioned by StellaService.
They further found that exceptional customer service was defined as excelling in the three following areas: Read more... (97 words, estimated 23 secs reading time)
