E-Commerce Book Review: eCommerce Best Practices – How to market, sell, and service customers with internet technologies

by: Steve Thursday, December 17th, 2009

eCommerce Best Practices – How to market, sell, and service customers with internet technologies ~ Thomas M McFadyen, 2008

I purchased this book from Amazon about a month ago, and spent a good week going through it and underlining content, making notes, and trying to get as much information out of it as I could. This book makes a great reference book for established small and mid-size online business owners. While some sections, are applicable to beginners, this book is best for those with some experience.

The main thing I likes about the book is that it provides introductory coverage of more advanced topics. It focuses on best practices, but unfortunately it does not go into enough detail in all cases to implement them.

However, there is enough content here, to get the “basics” of these advanced topics, as well as ideas for implementing the strategies. Some strategies will require further research though as some topics were just glossed over. Probably because those strategies requires much, much more coverage than could be done in one book. Most e-Commerce books on the web are too basics, or too complex. This fits right in the middle.

The book is authored by Thomas M McFadyen, who is president of McFadyen Solutions. His company has implemented some of the largest eCommerce solutions. He is also clear on one thing, and one that I also try to convey in our own website’s message and that is this:

Anybody can set up a store and a shopping cart. Especially with today’s low-cost solutions. But real-world eCommerce is much more complex. This book will help break down the complexities, and show you a path to follow.


The basics core principles of the book are broken down into 5 main segments with the detailed topics listed below them:

Market Sell Service Technology How To
Search Engine Optimization (SEO) Up-sell & Cross-sell Online Knowledgebase User Experience RFP
Email Marketing Shopping Cart/Checkout Returns Integration Implementation
Time-Based Scenarios Payment Processing Channel/Partner Communications SOA – Service Oriented Architecture Operations
Promotions Fraud Preventions Forums Architecture Platforms Data Migration
Rich Media Fulfillment Warranty & Maintenance Service Vendors Content Management
Branding Inventory Management Online Manuals Security Infrastructure Holiday Season
Social Networks Merchandising Call Center/CSR Reps Analytics Multi-Channel
Affiliates User Ratings Personalization ROI Analysis
Sweepstakes Gift Services Site Search ROM Estimation
Newsletters B2B / Soft Goods Chat PCI Compliance
Gift Cards Blogs SaaS
Customer Loyalty RSS
Wishlists Portals
Order Mgmt.

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One Response to “E-Commerce Book Review: eCommerce Best Practices – How to market, sell, and service customers with internet technologies”

Ambrosia Said:

It sounds like a good book. I agree that many simply gloss over the basics but find that typically creates for you your list of what to look into next.

Comment made on December 21st, 2009 at 9:52 pm
 

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